|Winson Woodcraft aims to make the process of returning goods as simple as possible.
Cancelling an Order
Under the Distance Selling Regulations 2000 you have the right to cancel your order for any item purchased on this website within 7 days of receiving our order confirmation email. If we have not yet despatched the goods, we will cancel your order and make an immediate repayment. You can cancel an order by emailing firstname.lastname@example.org or calling us on 01189 343 176.
Returning an Item
When cancelling your order, if you have already received the goods you will need to make the return within 30 days. Once we have received your goods, we will credit you with the value of the returned goods minus a 10% fee for handling and admin.
Unfortunately we cannot accept the following goods for the following reasons
If you are returning an item because of an error made on our part or because it is defective, we will be more than happy to refund the delivery charges incurred in sending the goods to you and your costs in returning it to us. Otherwise, you will be responsible for delivery charges in connection with your purchase.
- The product is not what you expected - We strive to describe every product as accurately as possible. Sizes and colours are approximate and as with all hand-made products, there is bound to be slight variation in the actual product through both natural differences and the way the product has been produced. - Please ensure you read the descriptions fully prior to ordering and e-mail / phone for any further information.
To return an item, send the goods to the address below quoting your order number and reason for cancellation e.g. defective items. For your protection, we recommend that you use a recorded-delivery service.
Winson Woodcraft UK
Hinton Hatch Cottages
GUARANTEES AND WARRANTIES
Whilst Winson Woodcraft makes reasonable effort to ensure we sell only the highest quality products, we do not offer any additional guarantee or warranty schemes other than those afforded you through your statutory consumer rights.
TERMS AND CONDITIONS
In Accordance with the (Distance Selling) Regulations 2000 the following applies.
Goods must be returned (where possible) in existing packaging and in perfect resalable condition, a handling fee will apply of 10%.
Subject to inspecting any items alleged faulty we will accept the return of these defective products for return or replacement if returned in 14 days.
All returns must be accompanied by their original invoice.
Winson Woodcraft does not accept liability for damage in transit.
Customers are responsible for the secure and safe return of items.
This Agreement will be governed by and construed in accordance with the laws of England and both you and Winson Woodcraft agree to submit to the exclusive jurisdiction of the courts of England.